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The Missing Rungs Problem

AI compresses entry-level work, and quietly removes the ladder that built expertise.

The missing rungs are the junior tasks that used to build senior judgement, removed by automation before anyone noticed they were load-bearing. The term was introduced by Rahim Hirji and is developed in SuperSkills (Kogan Page, 2026). See the term canon.

AI compresses entry-level work. That creates a pipeline risk most organisations do not notice until it is too late.

What changes

Why this is hard to see

The problem does not show up in quarterly metrics. Junior employees still complete tasks. AI makes them look productive. But the learning that used to happen invisibly, through struggle, feedback, and correction, is compressing or vanishing.

By the time organisations notice, they have a leadership bench that was never built. Succession plans depend on external hiring. Institutional knowledge thins. The cost compounds.

What to do

  1. Redesign early-career roles around judgement, communication, and problem framing.
  2. Create structured rotations that expose people to decision contexts.
  3. Measure capability growth, not output.
  4. Protect human learning friction in the right places.
  5. Build new rungs intentionally.

The instinct to automate the junior work is understandable: it is the most visibly repetitive, the easiest to hand to a machine, the fastest efficiency win. But that work was never only production. It was the training ground where judgement was formed. Remove it without replacing it, and you save money this year at the cost of a capability you will need in five. The organisations that manage this well do not refuse to automate. They rebuild the ladder deliberately, so that the people who will lead them later are still learning to think now.

The work

Where the writing comes from.

These essays draw on research across more than 200 organisations in 30 countries. See the wider body of work, or bring it into your organisation.

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