Home  /  Boards  /  AI fluency

The Boards sectionBoards  ·  Briefings and away days  ·  Private dinners  ·  AI oversight

AI fluency · boards, CEOs and senior teams

AI fluency for boards, CEOs and senior teams.

Fluency is not knowing how the models work, and not being quick with the prompts. It is being able to read what a machine produced, judge whether it is any good, know which part of the decision was yours, and answer for the result in front of people who were not there. Very few senior people have been taught any of that, because it did not exist as a requirement three years ago.

Rahim Hirji advises chief executives, boards and leadership teams, in person worldwide and online. He is an independent advisor on AI and human judgement, the author of SuperSkills (Kogan Page, 2026), and has run, grown, bought and advised businesses with AI in them. He also speaks, to boards, leadership teams and conferences. He founded the skills platform EtonX, later acquired by Eton College, and led Quizlet’s international growth across more than 60 countries.

Published, broadcast and bylinedPublished by Kogan Page, part of Hachette UK  ·  Reviewed in Director, the Institute of Directors’ magazine, one of its top picks for Q4 2026  ·  A regular commentator on AI for the BBC, including the World Service and Radio 5 Live  ·  Bylined in the New York Observer and The European Business Review  ·  The record

For directors navigating this transitional era, SuperSkills serves as an essential, reassuring compass.”
Kevin Mark-Watts, reviewing SuperSkills in Director, the Institute of Directors’ magazine, Autumn 2026, one of its top picks for Q4 2026. The reviews

Four things a fluent leader can do

Stated as capabilities rather than topics, because a board can test a capability and cannot test a topic.

Judge the output without re-doing the work. Knowing your own domain’s failure patterns well enough to see where a plausible answer went wrong. Confidence is a property of writing style rather than of knowledge, and this is the single most valuable thing a senior person can still do that a machine cannot do for them. How do I know when AI is wrong.

Know which decisions to keep. Not everything that can be delegated should be, and the test is not difficulty. What stays human, and which decisions should become slower.

Use it without losing the thing you are paid for. Keeping the repetitions that build the capability, delegating the ones that do not, and noticing the difference before it is gone. Using AI without dependency, and capability debt.

Answer for it. Being able to say what the machine contributed, what you decided, and on what basis, to a regulator, a journalist, a board or a court. Proving you did the work.

Rahim Hirji speaking from a lectern to a seated audience in a wood-panelled hall
Mid-keynote, to a seated audience

Why this is not a training course

Training builds a skill against a curriculum and there are firms that do it well. If what you want is a workflow built and a hundred people taught to use it, use one of them and you will get a better result than you would here.

This is the part that does not transfer from a curriculum: judgement in your own domain, applied to your own decisions, with somebody beside you who will tell you when the answer you liked was the wrong one. It is closer to advice than to teaching, so it is sold by the session rather than by the seat.

Three ways it runs

For a board. Directors are in an odd position: accountable for the oversight of systems they do not use and often cannot see. The board version is about reading what management brings, knowing which questions have answers, and the one nobody asks out loud, which is whether directors should be putting board papers into an assistant. That question has an answer, and not the obvious one.

For a chief executive, one to one. Private, in a peer register, on the decisions AI arrives at without answers to. What to hand over, what to keep by hand, and how to tell which is which when the tool makes both feel identical.

For a senior team. Half a day with the executive, because the decisions a board wants made are usually made a layer below it, and a team that has not agreed where its own line sits will draw it differently in every function.

The senior team version runs as an AI thinking workshop rather than a fluency one, and the word is deliberate: how to prompt AI for strategic decisions, how to challenge AI outputs rather than accept them, and how to build habits of critical judgement alongside AI use. For senior leaders and team leads, not technical staff.

The obligation most boards have not noticed

Article 4 of the EU AI Act has required providers and deployers to take measures to ensure a sufficient level of AI literacy among their staff since 2 February 2025. It applies to a UK company that places AI systems on the EU market or whose system output is used in the EU, it is already in force rather than pending, one of the few AI obligations that is about people rather than systems.

It is worth being precise about what that does and does not mean, because it is being oversold. It does not prescribe a syllabus, a certificate or a supplier. It asks an organisation to take measures appropriate to the role and the risk, and a board that can describe what it did and why is in a better position than one holding a completion certificate. What AI literacy means for leaders.

What the evidence says about losing the skill

This is the part that makes fluency a governance question rather than a development one. Skill that is not used degrades, and it degrades faster and more than most organisations expect. The research’s evidence base grades every study behind that claim, including what each one does not show: is deskilling real, how fast skills decay, and whether you can regain a skill you have lost.

A leadership team that has never asked which of its own capabilities it is spending has usually spent some.

Formats and logistics
Who it is for
A board, a chief executive one to one, or an executive team
Formats
Inside a board session, a standing one-to-one relationship, or half a day with a leadership team
The output
What each person can now do unaided, and what the organisation has decided it must remain able to do
Not this
Tool training, prompt courses, certification, a learning platform, a competency framework
Delivery
In person and online, worldwide, in English
Enquiries
A personal reply within a working day
A typical first call“Everyone here uses it. Nobody here can tell me how they would know if it were wrong, or what we would still be able to do if we switched it off.”
Before you book

The practical questions.

Comparing speakers? How to choose an AI keynote speaker, in five steps, and the 100 best AI keynote speakers, by topic and country.

What do you mean by AI fluency?

Being able to read what a machine produced, judge whether it is any good, know which part of the decision was yours, and answer for the result. It is a judgement capability. Someone can be quick with the prompts and not fluent, and a slow, sceptical reader can be fluent without much technique.

Is this AI coaching?

No, and the word is worth avoiding. AI coaching now mostly means coaching software: a chatbot that coaches a person. This is a human advising senior people on their own judgement, which is the opposite arrangement. It is called fluency here to keep the distinction clear.

Does the EU AI Act really require AI literacy?

Article 4 has required providers and deployers to take measures to ensure a sufficient level of AI literacy among staff since 2 February 2025, and it can reach a UK company whose systems or outputs touch the EU. It prescribes no syllabus, no certificate and no supplier, so a board that can describe measures appropriate to role and risk is better placed than one holding certificates.

Can you train our whole workforce?

No. Firms that build programmes at scale do that properly and this is not that. The work here is with the people whose judgement the organisation is actually relying on, which is usually a much smaller number than the training budget assumes.

Our people already had AI training. Why would we need this?

Tool training answers what the system can do. It rarely answers what you should still do yourself, how you would know the output was wrong, or what the organisation is losing the ability to do. Those are different questions and they survive the next model release.

Is there evidence for any of this, or is it assertion?

Both. The studies behind these claims are at the evidence base, and where the argument goes further than the studies, it says so.

AI fluency

Who has to be able to do this, and by when?

A personal reply within a working day, and a conversation before anything is proposed.

Enquire or email rahim@thesuperskills.com

The board oversight argument is at board oversight of AI, the convened formats are at board away days, briefings and roundtables, and individual work with a chief executive is at advisory and coaching. The parent page for all of this is AI keynote speaker. Browse every topic, audience and region, or take the speaker pack to whoever is running the day. Every talk so far is on the speaking record.

I spent twenty years building the technology, including founding EtonX and leading Quizlet's international growth across more than 60 countries, and seven years since then studying what it does to the people who use it. That is why this session starts with people and comes to the tools second. I have watched capable people lose a skill they did not know they were using.

Box of Amazing

Rahim’s free weekly letter on AI and human capability

If this was useful and you want a small amount of it each week, that is what the letter is for. Every week, an essay and ten links to broaden your view of the world. Read by 25,000 people, since 2017. Free, and one click to stop.

Opens Substack to confirm. No pitch in it, unsubscribe in one click, and nobody follows up because you read something.

Running an event, or responsible for how AI arrives in your organisation? AI keynote speaker  ·  Advisory  ·  Boards  ·  Enquire

Preparing a board on AI? Start with the decision in front of it.Send an enquiryBook a 30-minute call